FAQs

Q: How long do order take?
A: Our current turnaround time for production and delivery is 3 weeks.
You can select the ‘Express’ shipping option which will fast track the shipping, but the production time of 2 weeks still remains.

Q: I did not receive a confirmation email?
A: We automatically send a confirmation email after every order is placed. It may have gone to your junk folder so please check there.

Q: When will I know when my order has been shipped?
A: We will email a notification along with the tracking details.

 Q: I cannot find my name in your collections?
A: We make to order all of our pieces, in any name of your choice. Simply choose your desired design and enter your name in the provided field.

Q: Will they tarnish?
A: We use the finest and highest quality materials. If it is a piece you plan on wearing all of the time, we recommend you choose either Sterling Silver or Solid Gold.
Our 18K Gold Plated jewellery will last a lifetime and will not discolour fade or tarnish if treated more like a costume jewellery. Not worn in water and taken off at bedtime or when working out. 

Q: How do I take care of my Custom Jewellery pieces?
A: Please find our jewellery care tips here.  

Q: How do I know what size or length to get?
A: Let us help, here is our jewellery size guides.  

Q: Do you make custom pieces?
A: We sure do. If you have a custom order request or have special requests for an order please contact us via our website form or email enquiries@customjewelleryaustralia.com.au 

Q: What is the difference between the Personalised Classic Name Necklace and the Carrie Name Necklace?
A: The difference between the two styles in the last letter inscription. The Carrie Name Necklace has a curl in the last letter, adding an extra twist to the connection from the pendant to the chain. The Classic Name Necklace last letter is regular keeping the classic style along the pendant to match all the other letters in the pendant. 

Q: What is the size of the piece of jewellery?
A: We have listed a size with each piece. Just scroll down below the add to cart area to find the product description.